Frequently Asked Questions
Below you can find a list of the most common questions our customers ask before and after the purchase.
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1. What are your candles made of?
Our candles are made from natural, eco-friendly materials such as soy wax, coconut wax, and beeswax. We use 100% cotton or hemp wicks, and our scents come from pure essential oils or phthalate-free fragrance oils.
2. Are your candles organic?
Yes, we offer a range of organic candles made from certified organic ingredients, including soy or beeswax and natural essential oils. They are free from synthetic additives, harmful chemicals, and artificial dyes.
3. How long do your candles burn?
The 13.75 oz candle burn time is 60-80 hrs. The 7.5 oz is 50-60 hrs.
4. Do you offer scented and unscented candles?
Yes! We carry both scented candles, using natural essential oils and fragrance oils, as well as unscented candles for those who prefer a clean, fragrance-free burn.
5. Are your candles eco-friendly?
Absolutely. Our candles are made with sustainable, biodegradable materials, including plant-based wax and eco-friendly packaging. We strive to minimize our environmental impact in every step of our production process.
6. Are your candles safe for people with allergies or sensitive skin?
Our candles are made with natural ingredients, making them generally safer for people with allergies or sensitive skin. However, if you're sensitive to certain essential oils or fragrances, we recommend trying our unscented candles for a more neutral option.
7. How do I care for my candle to ensure the best burn?
To get the most out of your candle:
- Trim the wick to 1/4 inch before each burn.
- Let the wax pool reach the edges of the container during the first burn to avoid tunneling.
- Avoid burning for more than 3-4 hours at a time.
- Keep the candle away from drafts, and never leave it unattended.
7. How do I care for my candle to ensure the best burn?
To get the most out of your candle:
- Trim the wick to 1/4 inch before each burn.
- Let the wax pool reach the edges of the container during the first burn to avoid tunneling.
- Avoid burning for more than 3-4 hours at a time.
- Keep the candle away from drafts, and never leave it unattended.
8. Are your candles cruelty-free and vegan?
Yes! Most of our candles are vegan and cruelty-free, especially those made with soy or coconut wax. Our beeswax candles are an exception, as they are not considered vegan.
9. Can I recycle or reuse the candle jars?
Yes, our candle jars are designed to be reusable or recyclable. Once the candle is finished, you can clean out any remaining wax with warm, soapy water and use the jar for storage, decor, or recycling.
10. Do you offer custom or personalized candles?
Yes, we offer custom candle options for special events, gifts, or branding. You can choose the wax type, fragrance, and packaging. Contact us for more information on custom orders.
11. How can I place a bulk or wholesale order?
We offer bulk and wholesale pricing for large orders. Please reach out to us via our contact page or email for pricing and lead time information.
12. What’s your return and exchange policy?
We want you to be happy with your purchase! If you're not satisfied, we accept returns within 30 days of purchase. The product must be unused and in its original packaging. For more details, please review our return policy.
13. Do you ship internationally?
Shipping Worldwide
United States
Standard: 2 - 5 business days
Sizes/Type: All
First Item: USD 7.9
Additional item: USD 3.49
Canada
Standard: 10 - 30 business days
Sizes/Type: All
First Item: USD 14.29
Additional item: USD 4.39
Australia
Standard: 10 - 30 business days
Sizes/Type: All
First Item: USD 17.99
Additional item: USD 4.49
Australia
Standard: 10 - 30 business days
Sizes/Type: All
First Item: USD 17.99
Additional item: USD 4.49
Rest of World
Standard: 10 - 30 business days
Sizes/Type: All
First Item: USD 16.99
Additional item: USD 4.49
14. What is the best way to store my candles?
Candles should be stored in a cool, dry place away from direct sunlight or extreme temperatures to prevent discoloration or melting.
15. Do your candles contain any toxins or harmful chemicals?
No. All of our candles are made with non-toxic ingredients, free from paraffin, phthalates, and other harmful chemicals. We prioritize your health and the environment in our production process.
Didn't find what you were looking for? Feel free to contact us at any time!